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Door Supervisors SIA
Door supervisors are an essential member of a team employed to judge the suitability of people and uphold security of those entering licensed premises. Door Supervisors are sometimes called bouncers, a legacy from the decades before the bar was raised in terms of the standards of training afforded to the SIA Door Supervisors licensing course. Door supervisors require being diplomatic and using their professionalism to dispel any situation and maintain order and safeguard the well-being of customers on the premises.
The work of Door Supervisors can involve many aspects of security management. Door Supervisors may use queue management techniques in large venues to avoid crushing and queue jumping. In certain situations body searches may also be carried out and may involve the use of metal detectors to deter the carrying of weapons. Although once a male dominated profession, due to the change in direction of the security industry which now uses skill and communication to diffuse hostile situations, female Door Supervisors are now highly valued for their ability to reduce the level of conflict in less forceful ways and for their assistance with the female patronage of licensed premises.
Door supervisors patrol inside and outside a venue and ensure that they can be located in the event of an emergency. Door supervisors also closely liaise with the police, first aiders and the management in a proactive role to refuse hostile and tense or violent situations and work to reduce the supply and use of drugs in a venue.
Door supervisors need to be aged over 18 and will need to complete and hold a Level 2 National Certificate in Door Supervision through the SIA Authority under the National Door Supervisors Registration Scheme. To obtain a SIA Licence you need to attend a training course and pass two exams. The total training time will be 30 hours, which includes two hours of exams.
The Door Supervisor is the first person a customer sees as they approach a venue so the impression you make often decides if a customer will ever return to that venue, so you need to have a friendly professional manner. In some cases you may need to turn the customer away and may encounter abusive insulting behaviour or sometimes be threatened with physical harm. A Door Supervisor needs to be able to keep a level head, be calm, focused and able to cope with the unexpected. To be a Door Supervisor you should be:
- Physically fit
- Have good customer service skills
- Be able to make decisions quickly
- Be able to defuse what could be potential violent situations
- Be aware and have knowledge of health and safety regulations
- Have a knowledge of Licensing Laws
Door Supervisors are usually required during busy periods, often covering evening and weekend work. The specific duties of a Door Supervisor may vary depending on the employer’s policies. In some cases Door Supervisors may be required to make sure customers are adhering to a proper dress code or that they meet certain age requirements. Working on the door of a venue may require standing for long periods and in adverse weather conditions so these factors should be taken into consideration before considering this line of employment. Due to the nature of the work, Door Supervisors are usually paid on an hourly rate and part-time work is often available.
This is a varied and exciting profession for the right person being flexible and unpredictable, so if you like a job where you never know what the day will bring, this may be the job for you. ASTS have been providing professional Door Supervisor training for over a decade and will provide you with more than just the basic skills essential for you to perform the duties of a professional SIA Door Supervisor.
