Customer Services award - Level 2

Classroom

Min People: 6

Max People: 18

Venue: ASTS HQ L3 Temple Court Knight Rd Strood

Timetable: Course starts at 10am, please arrive at 9.45am, course finishes at 5pm

Group Booking
Classroom

Course: Customer Services award - Level 2

Price: £75.00 inc. VAT

Duration: 10am – 5pm / 1 day

Date: No dates available

Min People: 6

Max People: 18

Venue: ASTS HQ L3 Temple Court Knight Rd Strood

Timetable: Course starts at 10am, please arrive at 9.45am, course finishes at 5pm

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.

To complete this qualification learners should expect to undertake 6 guided learning hours.

These include understanding the principles of customer service:

  • Understanding customers
  • knowing the interpersonal skills and appropriate behaviour required in the customer service environment
  • Principles of customer service
  • Dealing with customer complaints
  • Understand employer organisations
  • Manage personal performance and development

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