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Customer Services Award – Level 2

£75.00 + VAT

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.

Currently available

This qualification is aimed at individuals working or preparing to work in a customer service role or where using the telephone is a part of their role as well as face to face contact.

To complete this qualification learners should expect to undertake 6 guided learning hours.

These include understanding the principles of customer service:

  • Understanding customers
  • Knowing the interpersonal skills and appropriate behaviour required in the customer service environment
  • Principles of customer service
  • Dealing with customer complaints
  • Understand employer organisations
  • Manage personal performance and development
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